Terms of service
These terms set out who can use StudyLock, what the service does and does not promise, and how billing, changes, and account suspension work. They cover the marketing site, the parent dashboard, and the Chrome extension a parent installs on a child's own device.
Who is the seller?
StudyLock is operated by IE Valuev Aleksandr Aleksandrovich, an Individual Entrepreneur registered in the Kyrgyz Republic. That is the party these terms are with, and the party responsible for the service.
BCHK Street, 18ABishkek720021Kyrgyz Republicsupport@studylock.orgPayment is not taken by StudyLock directly. A paid plan is sold through an independent payment processor acting as merchant of record, which means that processor is the seller on the payment itself, handles the card details, charges the applicable sales tax or VAT, and appears on the card statement. StudyLock never receives or stores card numbers. Refunds are covered below and are issued through that same processor.
What do these terms cover?
These terms of service ("terms") govern access to and use of StudyLock's marketing site, parent dashboard, and Chrome extension, together called "the service." Creating a StudyLock account, or installing the extension, means accepting these terms. The privacy policy explains separately what data the service collects and how it is handled.
Who can use StudyLock?
The service is built for a parent or legal guardian to manage focus schedules and website blocking on a child's own device. An account holder must be an adult with the legal authority to make these decisions for the child whose device is paired. StudyLock does not knowingly offer accounts to a child acting alone, and a child does not need a separate account to be managed under a parent's profile.
What does StudyLock provide, and what does it not promise?
StudyLock provides tools to block or allow websites, set focus schedules, and review aggregate usage on a paired device, managed from the parent dashboard described on the features page. A Chrome extension is software running on a device the account holder controls, and it can be removed, disabled, or reset by anyone with access to that device. StudyLock is upfront about that limit — it aims to make removal or tampering visible so a parent can notice and respond, rather than promising a lock-down it cannot deliver.
What is an account holder responsible for?
- Keep your login credentials confidential, and don't share the account outside the family it was created for.
- Make sure you have the legal right to make blocking and monitoring decisions for the child whose device is paired.
- Use the service only for lawful, personal, non-commercial focus and blocking management of a child in your care.
- Keep the paired device's operating system and Chrome reasonably up to date — outdated software can affect how the extension runs.
How do billing and cancellation work?
Current plans and pricing are listed on the pricing page; that page states the price and billing period in effect at signup. A paid plan renews automatically for the selected billing period unless cancelled before the renewal date.
A plan can be cancelled at any time, from the Plan panel in the parent dashboard — one button, no retention step, no phone call. Cancelling stops future renewals and leaves the plan running until the period already paid for ends; nothing is removed and no rule stops enforcing at any point. Cancelling is not itself a refund, and a refund is not required in order to cancel — refunds are covered separately below.
Can a payment be refunded?
Yes. The full policy is published as its own page — the refund policy — and is reproduced here in full because it is a term of this contract. Both are rendered from one source (web/lib/refund-policy.ts), so they cannot say different things.
A first purchase is refundable for any reason. A first purchase of a paid plan is refundable in full within 14 days of the charge, for any reason. Email support@studylock.org from the address the account uses and the refund is issued — no explanation is asked for, and the plan does not have to have gone unused.
Renewals are refunded on request where the plan went unused. Renewals are not automatically refundable, because the renewal date and price are shown in advance and a plan can be cancelled at any time before it renews. Where a renewal is charged on a plan that has not been used since the previous period, it is refunded on request.
How the money comes back. A refund is returned to the original payment method, normally within five to ten business days depending on the bank. Payment is taken by an independent payment processor acting as merchant of record, and that processor issues the refund — StudyLock never holds the card details.
A refund does not switch anything off. A refunded plan reverts to the free tier. Every rule already in place keeps enforcing, no child profile or schedule is deleted, and nothing stops working on the child's device. StudyLock never uses loss of access as leverage to keep a payment.
Statutory rights are unaffected. This policy does not limit statutory rights. Where consumer law gives a stronger right to cancel or be refunded — such as the right of withdrawal on distance contracts in the EU and UK — that right applies in addition to the terms above.
Who owns the service and its content?
StudyLock's extension, dashboard, logos, and written content remain the property of StudyLock and its licensors. Using the service grants an account holder a personal, non-transferable right to use it for its intended purpose; it does not transfer ownership of any part of the service.
Can these terms or the service change?
StudyLock may update these terms, or change, add to, or remove features of the service, over time. When a change is material, the "last updated" date above moves and, where practical, an account holder is notified through the dashboard or by email before the change takes effect. Continued use of the service after a change takes effect means acceptance of the updated terms.
What happens if the service is unavailable or something goes wrong?
The service is provided "as is." StudyLock works to keep the dashboard and extension reliable, but does not guarantee uninterrupted availability, that every website will be correctly categorized, or that a paired device will always be reachable — a device that is offline keeps enforcing its last saved rules rather than falling open, but cannot receive new instructions until it reconnects. To the extent permitted by law, StudyLock's liability for any claim relating to the service is limited to the amount actually paid for the service during the period giving rise to the claim.
When can an account be suspended or ended?
StudyLock may suspend or end access to the service for an account that violates these terms, that is used in a way that puts the security of other account holders at risk, or where required by law. An account holder can stop using the service and delete their account at any time from within the dashboard; deleting an account removes the family's stored profiles and rules as described in the privacy policy.
Which law applies?
These terms are governed by the law of the Kyrgyz Republic, where IE Valuev Aleksandr Aleksandrovich is registered. Where an account holder is a consumer resident elsewhere, that does not remove the protections of the consumer law of their own country: any mandatory right they have there — including rights to cancel, to a refund, or to bring a claim in their local courts — continues to apply in full, and takes precedence over anything in these terms that would give them less.
How can an account holder contact StudyLock about these terms?
Questions about these terms can be sent to support@studylock.org, the same address listed on the support page.